FAQ's

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Event information

Brightree Summit is an annual conference that brings our customers and the Brightree team together, so we can hear from you and share how we’re helping you handle the how of your business so you can focus on the why: your patients.

During Summit, you’ll hear from your peers and Brightree experts on ways to optimize your system and see the new innovations we’re rolling out. You can attend multiple tracks to enhance your learning experience and hear from industry experts on the best ways to boost business efficiency and drive better patient care.

And there’s more: one-on-one Ask the Expert consulting sessions. Networking opportunities. Our solutions pavilion.

Did we mention the locale? Our event destination is set in the vibrant city of Austin where there is always something to do or see, and we’re most excited to see you in 2023!

Brightree HME, Pharmacy and Home Infusion customers

Wednesday, May 3 – Friday, May 5, 2023

JW Marriott Austin

110 E 2nd St.
Austin, TX 78701

Phone: (512) 474-4777

Yes! More information on our mobile app will be posted closer to the event.

The wellbeing and safety of our attendees, sponsors, speakers and team members is our top priority. We’re continuing to monitor the COVID-19 pandemic and will provide any event updates as they arise.

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Registration Information

Click here to register for Brightree Summit 2023

The registration fee depends on how early you register for Summit. The earlier, the better because it’s $299 until Friday, February 3, 2023. After February 3, 2023, the cost is $399.

Yes! The guest registration fee is $99. Guests can attend evening receptions and events, but sessions and daily meals are excluded.  Please email [email protected] to receive information on registering your guest.

Yes! If multiple people from your organization register, there is a $150 discount for your additional attendees. See below for early bird pricing details:

  • First attendee: $299
  • Additional attendees: $149

Friday, February 3, 2023, at 11:59 pm PDT

  • Access to all conference sessions
  • Welcome reception on Wednesday, May 3
  • Breakfast, snacks, lunch and dinner on Thursday, May 4
  • Breakfast, snacks and lunch on Friday, May 5

You will need to log into the Brightree Summit registration website with your email and password. Once you log in with this information, you’ll be able to make changes to your registration. If you have any questions regarding registration, please contact the Brightree Events Team at [email protected].  

We accept the following methods of payment: American Express, Discover, Mastercard and Visa. Payment must accompany your registration. Registrations without payment will not be processed. If you have questions regarding alternative payment methods, please contact [email protected].  

All cancellation requests must be submitted in writing to [email protected] Applicable refunds will be processed based on the time and date the request was submitted:

Full refund: Cancellation notices must be received by 11:59 pm EDT on Friday, March 3, 2023.

50% refund: Cancellation notices must be received between 12:00 am EDT on Saturday, March 4, 2023, and 11:59 pm EDT on Wednesday, April 12, 2023.

No refunds will be processed for cancellation notices received after 12:00 am EDT on Thursday, April 13, 2023.

Please contact [email protected] for further questions.

We’re creating our best Summit agenda yet and will be sharing more details soon. You can review our schedule-at-glance in the meantime to get a high-level overview of the event.

Yes! You can select sessions from any track, but you can only select one session per timeslot.  Session information will be posted closer to the conference dates.

You’ll register for your breakout sessions during the registration process. The full agenda will not be available until January 2023, so you won’t have the option to select individual breakout sessions until the agenda is released. If you register before the agenda is released, you’ll need to log back into your registration with your email address and password. Once logged in, you can select your sessions and make any changes to your registration.

You can sign up for Ask the Expert here. Please note that this is a different site than your overall event registration. Click here for more details on Ask the Expert.

Please submit any food allergies during registration so we can accommodate your needs.

At this time, there will not be an option to attend virtually.

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Onsite information

Location: 4th floor, JW Marriott Austin

Hours:

  • Wednesday, May 5: 1 pm – 5 pm
  • Thursday, May 4: 7:30 am – 5 pm
  • Friday, May 5: 7:30 am – 12 pm

An event or registration team member will be able to assist with any questions.

All sessions will be held on the 4th floor of the JW Marriott Austin. There will be signage and event personnel onsite to assist with any directional questions.

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Hotel and travel information

We have reserved a block of rooms at the JW Marriott Austin for all Brightree Summit 2023 attendees.  The hotel is now sold out over our dates.

Overflow space is available at the Austin Marriott Downtown.

Yes! We have negotiated a room rate of $329/night + tax at the Austin Marriott Downtown.  You can make a reservation using this link. Please note that the group rate is based on availability and is only available Monday, May 1 through Sunday, May 7, 2023.

The cutoff date at the Austin Marriott Downtown is Wednesday, April 12, 2023.

Yes, both valet and self-parking are available onsite. See below for rates:

On-site parking: $51

Valet: $56

JW Marriott

Check-in: 3 pm

Check-out: 11 am

Austin Marriott Downtown

Check-in: 4 pm 

Check-out: 11 am

Austin Bergstrom International Airport (AUS) is the closest airport to the Fairmont Austin. Visit the AUS airport website here.

AUS airport is about 6.6 miles away from the JW Marriott Austin. Driving directions can be found here.

The hotel doesn’t provide an airport shuttle service but there are alternate transportation options available. Uber, Lyft and taxis are all available for pick-up at the airport as well as the SuperShuttle.